Contact us

Welcome

Return/Exchange Policy:

I do accept returns & handle each one individually! If you receive an item that is damaged or you are not happy with it, please contact me within three days of receiving it. I will return the item as soon as I receive it back.

For any item that is returned, all shipping charges are your responsibility.Shipping is made with Registered Mail and a tracking number is provided.

In case of a delay, you will be informed.If an item is lost in the Post i will refund the order or send you a new item.International Customs
Please be aware, there may be additional custom duties/charges to pay in some countries outside Europe, which are the responsibility of the recipient.

Shipping details

I ship worldwide. All items shipped through the Greek postal system ELTA
We will ship the items to your Zibbet address unless otherwise requested.

Hellenic post office [ ELTA] is very safe and quick,
cooperate with the public post offices of all countries

The item or items you have ordered will be shipped in 3 or 5 days after being informed via paypal or Zibbet direct checkout that the payment has been settled and you will be informed immediately.

Please note that items shipped to the USA, will take between 5-12 business days to reach you, Australia and all other countries outside Europe 7 - 18 working days .
Shipments to European countries will take between 3-6 business days.

Shipping during the Holiday season make take a bit longer.

The time depends mainly on the delivery processes of the Post Offices in country of recipient.

There are not delays in processing and shipping because of Hellenic Post.

In cases of abnormal conditions (like a strike or emergency cases) that time may be extended.

Refunds, returns & exchanges

I do accept returns & handle each one individually!

If you receive an item that is damaged or you are not happy with it, please contact me within three days of receiving it. I will return the item as soon as I receive it back.
For any item that is returned, all shipping charges are your responsibility.

Shipping is made with Registered Mail and a tracking number is provided.
In case of a delay, you will be informed.

If an item is lost in the Post i will refund the order or send you a new item.

International Customs
Please be aware, there may be additional custom duties/charges to pay in some countries outside Europe, which are the responsibility of the recipient.

We reserve the right:

To cancel any order, at which time, we will notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.

All orders are subject to availability of stock
To take reasonable steps to verify that the order and credit details are bonafide.

Additional information

I accept payments via paypal and direct checkout because they are fast and safe methods for both me and the recipient.
Paypal allows you to use any valid credit card for your transactions.

You don't need a Paypal account to pay using your credit card. Paypal is simply the gateway for credit card payments.
You can pay with a check through PayPal.

Payment for your order is due within 7 days when paying with Paypal.

Guaranteed On-time Delivery:

In the event that an item is not shipped in a timely manner by the estimated delivery date or if an item is damaged or defective upon arrival, we will do our best to correct the order with rush shipping or offer a full refund or exchange for store credit.

PRIVACY NOTICE

1. Privacy is important.

We recognize that privacy of personal information is important to individuals. Any personal information you provide to us will be used for business purposes only. Except where otherwise legally appropriate, we will treat your personal information as private.

2. Obtaining personal information.

Because of the nature of our business, it is necessary to obtain personal information for the purpose of completing a purchase. We will, however, not be unduly intrusive nor obtain or use information in an inappropriate manner.

We will only ask for and use personal information we reasonably need to conduct our business and communicate with you effectively in regards to your transaction. If you have received any promotional material and do not wish to receive it then, upon letting us know, we will no longer send it to you.

3. Your access and control.
In accordance with the privacy law, we give you access to your personal information we hold so you can correct misinformation. You may, at any time, log in to our system and add, modify or remove your mailing list subscription.
Confidence:

It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
Cookies:

"Cookies" are small files placed on your hard drive that assist in providing customized services. At AndyCollectionjewels, the cookies used on this site are used solely to identify your shopping session with no third party referrals or advertising.

We do not share any customer information with any third parties and all information you provide is used for your purchase only.
When you return to our site, your details will be displayed in the shipping section to provide you with a speedy checkout.

AndyCollectionJewels Handmade jewelry for men's and women's

With a lot of imagination, honesty and good spirit i welcome you to my shop where every single jewel and other accessorie is hand crafted by me.
SPECIAL ORDERS / CUSTOM ORDERS
Yes, I will do special orders. If you found something you like in my shop but not in the variation that you are looking for, please feel free to contact me.
Please feel free to contact me for any questions.